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Return & Exchanges

How can I return a product?

· All exchanges are made by contacting us at shop@gaimo.com.

· We will arrange for the courier to pick up the goods you wish to return from the address indicated.

· The courier will collect the goods within 24 hours (working days, provided this is possible) from the notification of exchange or return.

· All goods must be returned in their original packaging, and not used or marked in any way. If these requirements are not fulfilled, Gaimo on-line shop reserves the right to reject the return or not cover the return costs.

· Once we receive the delivery, the goods will be checked and a refund will be made to the same credit/debit card used during payment (depending on the bank this can take a couple of days). A confirmation email will be sent with the refund information attached.

· If payment was made on delivery, the €3 delivery charge will not be refunded. In case the payment to be returned is less than 10€, a discount coupon will be created for the next purchase.


How can I exchange a product?

· If you wish to exchange a product, just send us an email to request this at shop@gaimo.com indicating which model you would like to exchange and the reason.

· The courier will deliver the new order and pick up the exchange at the same time.

· All goods must be returned in their original packaging, and not used or marked in any way. For your convenience, you can use either the original box for packaging, or, if you no longer have it, any other cardboard box or parcel.

· You do not need to put an address label on the package – the courier will do this for you.


Do I have to pay for exchanges or returns?

No. All exchanges and returns through the Gaimo on-line shop are free of charge, except in the Canary Islands and in the option of payment against reimbursement.


How long do I have to exchange or return goods?

If you are not satisfied with your order, you can return in within 30 days of the purchase date.


How is the order refunded to me?

Refunds are made using the same payment method you chose when you placed the order in an estimated time of 10-15 days. In payments with cards may take depending on the bank. The refund is made by bank transfer, but the € 3 supplement is not paid for this method of delivery.

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